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Privacy Policy

We value your privacy and make it a priority to safeguard your personal information. We do not sell or rent your personal information to third parties for commercial gain. We will never give, lease, sell or otherwise disclose your personal information to third parties, other than for the specific purposes outlined below.

Collection and Use of Your Information

When you purchase something from our website or sign up to receive our emails, we collect the personal information you give us such as your name, address and email address.

Types of Information Collected

We may collect personal information from you (including, without limitation, your name, email address, phone number, address and purchase history) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. This information is used to correspond with you, deliver products to you or fulfil any other aspect of our service, and communicate with you about our products and services, including marketing and promotional material.

We collect information about you through our website in an effort to improve your shopping experience, as well as to communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties for commercial gain.

Disclosure

We will generally never give, lease, sell or otherwise disclose your personal information to any third parties except to comply with law; facilitate court proceedings; enforce our Terms & Conditions; or protect the rights, property, or safety of BioBalance Ltd, our users, or others.

We may be obliged to release account and other personal information when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of BioBalance Ltd, our users, or others.  To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of a legal process.

When you browse our website, we receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website which is made available to us. This information is used only for statistical purposes and to see how we may enhance the customer experience.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Access to Your Information

You have the right to access personal information about you and request corrections or updates to be made, provided we hold such information in a way that it can be readily accessed and amended.

Email Communication

Use of our website requires you to accept certain email communications from us, some of which you are required to receive in order for us to be able to fulfil our service, e.g. we send an ‘order confirmation’ email confirming that your order has been successfully placed.  We also send marketing and promotional emails from time to time, but these are optional and you will always be provided with a link to ‘Unsubscribe’ from any such emails.

Cookies

Our website uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. 

We use two types of cookies:

  • Session cookies are specific to your visit on our site and carry information about actions performed during the visit, e.g. products added to the cart. They eliminate the need to enter the same information repeatedly during your visit.  Session cookies expire when you leave the site or close your browser.
  • Persistent cookies remember information about your preferences, e.g. your preferred currency and help us recognise you each time you visit to make your shopping experience more seamless. Persistent cookies expire after a certain period of time or when you clear cookies in your browser.  
  • Third-party cookies are cookies supplied by our partners and are used for analytical and advertising purposes. While these cookies are completely anonymous in that they don’t provide us or any third party with any personally identifiable information about you (e.g. your name or address), it does track certain things like how long you spent on our site, and which pages you did or didn't visit. 

Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result. If you wish to clear your cookies, follow instructions for the browser you're using: ChromeFirefoxSafariMicrosoft EdgeMicrosoft Explorer.

Third-party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, for example an email service, who we employ to send you promotional emails.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

Linking to Third-Party Websites

When you click on links and banners on our site that take you to third party websites, you will be subject to the third party’s privacy policies. While we support the protection of privacy on the Internet, BioBalance Ltd cannot be responsible for the actions of any third-party web sites.

How we use Your Information

We may use your collected information in the following ways:

  • To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
  • To verify your identity and to assist you if you have forgotten your username or password
  • To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
  • To help us learn more about your shopping preferences and personalise our offer to you in accordance with your preferences.
  • To analyze trends and statistics.
  • To improve or update this website and our products / services.
  • To protect the security or integrity of our website and our business.
  • To respond to your enquiries and communicate with you if necessary.

How do I withdraw my consent?

You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please contact us at [email protected] or mailing us at: BioBalance Ltd, 30 Orion St, Collingwood 7073, New Zealand if you wish to opt out of receiving marketing communications from BioBalance Ltd.

Website and Credit Card Security

We take website and credit card security extremely seriously.

BioBalance endeavour to provide a safe and secure platform on which to conduct online transactions. www.BioBalance.co.nz uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your personal information as it is transmitted over the internet. This encryption scrambles details such as your password and address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for a closed padlock symbol in your browser window.  In the latest versions of the Chrome and Firefox browsers, this appears before the URL itself in the browser address bar, in Internet Explorer it’s shown to the right of the address. If this appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Please ensure you sign out when you have finished visiting www.BioBalance.co.nz, especially if you access our website from a shared computer.

We use Payment Express to process all credit card payments. For more info, please refer to their privacy policy.

Age of Consent

By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Product Reviews

We reserve the right to use all product reviews we receive in our marketing and promotional material, both on and offline, identifying reviewers by first name only. If you don’t want us to use your review, please let us know.

Changes to our Privacy Policy

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, or if you believe that BioBalance has not adhered to this privacy policy, please contact us.  We will use commercially reasonable efforts to promptly determine and remedy the problem.

Business Continuity

In the event that the BioBalance business is acquired or merged or in the unlikely event BioBalance Ltd goes out of business enters into liquidation or receivership, you acknowledge that such transfers may occur, and that any acquirer of BioBalance Ltd may continue to use the information collected by BioBalance.

Questions & Contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us.

 

Updated: June 2018

 

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